Skincity Reviews

Hello,

Lisa and Suzanne really went above and beyond to help me out! The brand I purchased were very unhelpful so I went back to skincity and explained everything, within 24 hours they sorted everything out for me! Thank you skincity!

I don’t buy frequently , but I’ve had a lovely experience every time I’ve ordered. Apart from having great prices and a fantastic range of products ; prompt and efficient in terms of order and delivery , the parcel always comes wrapped beautifully, with enchanting surprises and freebies, my daughters love the kokeshi dolls :) highly recommended.

Bought something for €16, had to pay €10.50 customs on it. Without warning. Don’t use this site outside of the UK clearly .

Excellent customer service when my delivery got lost, really kind and efficient. Products they stock are also great.

Wow! My first time shopping with SkinCity and I already want to place another order! Brilliant selection of products, really good prices, and so much thought and effort gone into the packaging of my order. Numerous freebies included which are greatly appreciated and all products are excellent. Delivery took around 3 days tracked with Evri, but this was free and you could also choose Royal Mail Tracked as a free alternative too. Will be ordering again very soon! :)

Massive import duty charges which are not explicit on website, only a small notification (apparently) at checkout. Judging from below reviews they are well aware of this and continue to dupe customers. Very disingenuous. I only got a refund as I purchased through PayPal. Initially the company demanded I contact the delivery company myself to get the product returned to them and only then would I get a refund. The charges were only declared after 4 requests to agree to pay the charges by delivery company dpd. It turned out to be over 30% of the entire cost of the order. I wouldn’t trust this company and their dishonesty would make me wonder about the validity of their products.

I ended up getting charged 40 euro import on a 90 euro product. Never again will I shop here. Way too expensive I could have got the product cheaper on any other site.

Items arrived promptly and at a very good price. Items really well packed and presented as well!
Will use again!

Skin City is a Gem.They have a wide range of skin products,including eco brands and vegan.Their own brand
products are such good value,and quality.I use their own brand soft foaming cleanser.Delivery is really quick too.5 stars definately.

I've recently started using Neostrata products to help with my acne and had been buying them through another website reccommended by my skin clinic. I gave Skincity a try as I had noticed that the same products were often the same price or cheaper and there was also no postage to pay, which made it cheaper overall. I have to say I'm pretty impressed. I placed my first order on 13th December and it arrived by 19th, so within a week which is fine, especially for free postage. The products come nicely wrapped and I like that you can choose some samples of other products as a free gift. I have already placed another order and will probably continue to use Skincity in future.

Scam ! They do not unform you that you need to pay additional tax upon arrival ! That is half price of the product itself ! I have cancelled the order and never got the money back !!! Beware

I was looking for 'Kiehl's Soy Milk & Honey Body Polish', which seemed to be out of stock (online), everywhere except 'Skincity'. On Black Friday I ordered multiple units as it was such a great price (30% discount). I received a free gift & samples with my order - which arrived quickly. I absolutely recommend 'Skincity' for legitimate, quality beauty products at great prices. Excellent customer service, too.

Do NOT use this company!

Not sure where they get their products from but can only assume they get them cheap because they are old and going out of date. I bought a vit c serum that I have used before. These oxidise, go dark and shouldnt be used. Skincity sent me a product that was brown. Not happy.

Really appreciate the prices and the fast delivery. Had an issue with my address/delivery and Lisa helped me in an incredibly kind and professional manner. Thanks Lisa, really appreciate you!

I ordered my first item from here. It arrived so quickly and was beautifully wrapped inside; so much care taken for an online order, which is rare nowdays! So impressed as it was the also the cheapest place I could find the item I wanted. I have asked for items from here for Christmas because it was just packaged so lovely and the service was excellent too.